Shipping policy
Sims Golf Co offers free standard shipping on orders shipped within the contiguous United States (the lower 48 states).
Order Processing & Delivery Timelines
Orders are typically processed within 3–5 business days.
Delivery times vary by product. Simulator technology such as the 3Trak™ Launch Monitor is custom-configured, with exact delivery timelines provided directly at the time of your quote.
Premium accessories, including software bundles, hitting mats, enclosures, and impact screens, typically ship within 15–30 business days.
Freight Shipments & Delivery Appointments
Large or heavy items ship via specialized freight carrier and require a scheduled delivery appointment. The carrier will contact you directly using the phone number provided at checkout to coordinate a delivery window. An adult must be present to receive, inspect, and sign for the delivery.
Damaged Freight Infrastructure
When your freight delivery arrives, please inspect the external packaging thoroughly before signing the carrier's release form. If you observe visible damage, you must note the specific damage on the delivery receipt before signing and take clear photos immediately. Signing for a freight delivery without noting visible damage removes the carrier's liability and limits our ability to file an insurance damage claim on your behalf.
Tracking & Inquiries
You will automatically receive an email containing a tracking link once your order leaves the manufacturer's facility.
Contact Information
For questions regarding shipping logistics or tracking updates, please contact our support office:
Sims Development Group Inc. dba Sims Golf Co
4835 Knickerbocker St,
Houston, TX 77035
Email: support@simsgolfco.com
Phone: (844) 352-0880