Refund policy

Refund Policy

Returns

Due to the custom-configured nature of our simulator technology and equipment, all standard simulator and equipment sales are final except as noted below. Standard simulator and launch monitor products are not eligible for buyer's remorse returns, but manufacturer warranty coverage applies as described on each product page.

Cancellations

Orders may be canceled before they enter production or ship. Once an order has been submitted to the manufacturer for custom configuration or has shipped, it becomes subject to the final-sale terms above.

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at shane@simsgolfco.com or (844) 352-0880 with photos of the issue. We'll work with our supplier to arrange a repair, replacement, or resolution.

For freight and pallet deliveries, please inspect the packaging before signing. If you see visible damage, note it on the delivery receipt before signing and photograph it immediately. Signing for a freight delivery without noting visible damage may limit our ability to file a claim on your behalf.

Exceptions

Since Sims Golf Co products ship directly from our suppliers, please contact us first before attempting to return any item. Products sent back without prior authorization will not be accepted.

Refunds

If a defect claim is approved, refunds or replacements will be processed according to our supplier's resolution timeline. We'll keep you informed throughout the process. Please allow additional time for your bank or credit card company to post any approved refund.